Terms & Conditions

Contact details

This website www.isleofwightbiltong.co.uk is owned and operated by
Isle of Wight Biltong
The Old Dairy, Newnham Farm
Newnham Lane, Binstead
Ryde, Isle of Wight
PO33 4ED
VAT No. 167 806086
Email: sales@isleofwightbiltong.co.uk
Tel: 01983 611288 / 0771 5181491

1. Introduction

By making a purchase or booking on our website, you warrant that:

  • You are legally capable of entering into binding contracts;
  • You are at least 18 years old; and
  • You are placing the order as a consumer, i.e. an individual is acting outside his or her business.

If we discover that any of the above warranties are incorrect, we shall be entitled to terminate the contract between us and to pursue any legal remedies that we may have under the general law.

2. Making a purchase

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
2.3 In the unlikely event that the course or goods are no longer available, or that we have made a pricing mistake, we will advise you of this.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.
2.5 We have made every effort to display as accurately as possible the details and features of our products and courses. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 This contract is covered by English law.
2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place order

3.1 You can use our website to place an order, book a delivery to yours or a third party’s address, by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you have any questions please call us.
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. You can pay for your order by PayPal, post us a cheque or pay direct into our bank account.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds, biltong is not VAT charged.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete we will notify you of the dispatch date.

4. Delivery & Carriage Charges

4.1 Goods will normally be dispatched from our butchery within 2 working days and we will endeavour to meet the predicted despatch and delivery time and date.
4.2 Your order may arrive in more than one delivery.
4.3 We can deliver our ambient goods anywhere in Great Britain that Royal Mail deliver to. Call us if you have any different requirements and we can raise an Invoice for you and email it. If you live in Ireland , Northern Ireland, any islands or the Highlands/Islands of Scotland, you know that a courier delivery is more expensive so we would have to work it out personally for you based on your order size.
4.4 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 5pm Monday-Friday. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.5 Disposal of packing materials is your responsibility.
4.6 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
4.7 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.8 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within 12 hours.
4.9 If the goods are lost or damaged in transit, please let us know promptly.
4.10 Please tell us about any special delivery requirements or conditions when you place your order.
4.11 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.12 Free delivery is available on orders where the goods cost more than £95.00.

5. Cancellation and returns

5.1 You can cancel your contract after completing the order, as long as we have not shipped it already. To do this, please call or e-mail us.
5.2 Returns should be made within 12 hours or receiving the delivery. You do not have to give any reason for returns however, a brief explanation will help us to improve the service we offer to customers in the future.
5.3 If you wish to return, you must return the goods within 12 hours, complete with the original packaging to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage whilst transported.
5.4 If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.5 We will refund all monies paid to us by you including any postage, less any costs due under this contract. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

6. Faulty Goods / Guarantee

6.1 If there is a problem with the goods, please notify us by email or by phone providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. For non-food and ambient food items, replacement goods will not be dispatched until the original goods have been received at our shop and checked. The cost of returning ambient food items to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.3 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
6.4 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
6.5 All our products are manufactured within weight tolerances of +/- 5g.

7. Liability

7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

8. Trade or Business Customers

The following conditions apply to orders placed by Trade or Business Customers.
8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make cancellation and/or re-stocking charges.
8.2 Claims for missing or damaged items must be made within 1 day of delivery.

 

Website Disclaimer for: www.isleofwightbiltong.co.uk

This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to it in the future.

1. Use of Website

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

2. Visitor Conduct

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

3. Site Uptime

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4. Links to and from other websites

4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. Exclusion of Liability

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.